Reception: Backoffice (m/f/d)

How You Will Support Us:

At the KRONE Backoffice, you bring your strengths into play and are primarily responsible for ensuring that everything runs smoothly behind the scenes – so that our guests at the front desk can experience the full KRONE feeling: top-quality service combined with genuine passion.

• Handle incoming inquiries via email and phone, and prepare offers and booking confirmations
• Manage and coordinate online bookings, ensuring clean and complete records in our hotel software
• Prepare guest arrivals and departures administratively (e.g., reservation checks, registration forms, draft invoices)
• Assist in organizing conferences – from initial inquiry to offer and confirmation phases, including internal coordination with departments
• Understand that filing and invoicing are integral parts of daily hotel operations
• Maintain an overview even when your inbox is full and multiple tasks run in parallel
• Use your structured work approach to optimize processes and relieve the front desk
• Speak fluent German and ideally at least one additional foreign language
• Interact with guests, colleagues, and partners in a polished, confident, and friendly manner
• Bring prior experience in upscale hospitality and/or with the Suite 8 hotel software
• Motivation, friendliness, and willingness to learn are more important than perfection – loyalty and warmth, however, cannot be taught and should come naturally

Do you have these skills – or perhaps even something else? We are curious!

If you have enthusiasm, motivation, and energy, we look forward to receiving your application!